Opciónate teaches a practical skills training as part of the Clara Programme
Opciónate tought the training course ‘Keys and skills for quality customer service’ during 60 hours at the Pepe Dámaso Centre in Las Palmas de Gran Canaria, sessions that were framed in the Clara Program for the employability of women in the city.
The theoretical-practical and participatory training was financed by Tragcsa and the Spanish Women’s Institute in the framework of the Clara Programme of the Ministry of Health, Consumption and Social Welfare aimed at improving the quality of life of women in vulnerable situations through their personal empowerment and better qualification for employment.
In addition to their participation in the classroom sessions, the participants received a manual with the key contents of the course, where they deepened their knowledge of the basic concepts essential in customer services, different contexts, types of clients, expectations and needs of staff and the public, while enhancing their practical and emotional professional skills for a quality customer service.
More information: https://www.inmujer.gob.es/areasTematicas/AreaProgInsercionSociolaboral/Clara.htm